Policies and Procedures

Policies and Procedures

 

General Policies Procedures and Conduct:

  1.  When you phone The Lock Lady Locksmith for service, rest assured, your call will be answered promptly, politely and professionally.  If The Lock Lady is unable to answer your phone call, please listen to the comprehensive voicemail message regarding her services.
  2.  She will arrive on time as scheduled. If there is an unforeseen delay, she will phone you promptly.
  3.  Especially for residential calls, The Lock Lady requires confirmation of arrival.  She will phone prior to arrival.  If you do not answer her call to confirm you are onsite, she may leave a message stating she does not have time to wait and you will need to be rescheduled.
  4.  All of your security options will be explained on site and work will commence at time of appointment.
  5.  Do not call The Lock Lady Locksmith for instructions on how to install locks or advice for what is the best lock for you.  The Lock Lady will give all the advice and information  you desire when you hire her for service on your building or home.
  6.  Do not try to barter for services. Do not try to negotiate pricing with The Lock Lady. Her prices are extremely reasonable and she knows it. This is one of the many reasons her word-of-mouth referrals are abundant.
  7.  The Lock Lady will NOT communicate or work for combative or abusive individuals or individuals who use foul language.
  8.  The Lock Lady has the right to refuse service, at any time, to anyone whom she does not feel comfortable transacting business.

Billing:

1. We will not bill for individual residential service. Payment is collected at time of service. No exceptions.

2. LOCKOUTS require payment at the time of service.

• We will always give you accurate pricing and arrival times for lockouts.
• We do not bill for lockouts.
• Upon arrival, we complete all paperwork and payment first and before we get you in.

3. Commercial billing is available.  We have many clients on billing cycles.

4. For property owners whom are not in the area, we can make arrangements for service and remote payment.

Quotes:

  1. Over the phone quotes will be accurate BASED UPON INFORMATION GIVEN TO US when ordering service.
  2. There are pricing differences between working with various types of locks. Time of service requested. ASAP service. Types of lockouts we face…etc.
  3. The Lock Lady may require you to email photos of your project in order to quote your job.  If you are not willing to share pictures, she may not be able to quote your job.

  The Lock Lady

The Lock Lady is a talented locksmith who is always happy to help her clients.  Know that you have hired an ethical, competent small business for your mechanical security.